These Terms of Service (“Terms”) govern your use of this website and your booking of accommodations from E8 Luxury Living (“we”, “us”, “our”). By accessing this site or making a reservation, you agree to these Terms.
E8 Luxury Living manages Zenful Affirmations, The Ambience, and Regal Hideaway. K and L Vacation Homes manages Serene Views. Your reservation communications and property-specific rental agreement identify the manager for your stay.
1. Reservations and Bookings
A reservation is confirmed only after you complete the booking flow and we, or our payment processor, successfully charge the required amount. We may decline or cancel a reservation at our discretion, including for suspected fraud, misrepresentation, violation of these Terms, or unavailability of the property. Confirmed reservations are subject to the cancellation policy disclosed at the time of booking. The primary guest must complete the required ID verification through Hospitable and provide the names of additional guests as part of guest check-in. The applicable rental agreement, house rules, and amenity addendum are provided through the reservation process.
2. Payment, Fees, and Taxes
You agree to pay the total amount disclosed at checkout, including nightly rates, fees, and applicable taxes. Direct-booking totals include a 4% guest service fee. Charges are processed by the payment provider used for your reservation. By providing payment information, you authorize the payments disclosed at booking.
Where payment in installments is offered, the initial payment is shown at checkout and the remaining balance is due seven days before check-in. Your checkout and booking confirmation show the payment amounts and schedule for your reservation.
Every direct-booking reservation requires a temporary $300 security hold on your payment card to cover potential damages. This hold is not a charge. The scheduled hold and release dates are shown for your reservation, and the hold will be released if no issues occur. Any damage claims or deductions are subject to the applicable rental agreement.
3. Cancellations and Refunds
The following policy applies to direct bookings for all four properties:
- Reservations made within seven days of check-in are non-refundable once accepted. The 48-hour refund window does not apply to these reservations.
- For other direct bookings, the cancellation schedule provides a 100% refund until 48 hours after the booking is accepted, followed by a 50% refund until seven days before check-in. After the applicable refund window ends, the booking is non-refundable.
A full refund includes the full amount already paid, including the 4% guest service fee. For a partial refund, the guest service fee is not refunded and is retained.
Refunds are calculated only from payments already collected. Any future scheduled payments are automatically canceled when the reservation is canceled. Refunds may take several business days to appear on your statement, depending on the payment provider.
Review the applicable cancellation deadlines and payment schedule at checkout and in your booking confirmation before reserving. Reservations made through Airbnb, Vrbo, Booking.com, or another third-party platform are subject to the cancellation policy disclosed for that booking on that platform.
4. Guest Conduct and House Rules
By staying at one of our properties, you agree to use the property solely for short-term lodging by the registered guests, comply with house rules, occupancy limits, and community or HOA regulations, respect quiet hours and neighbors, and refrain from illegal activity, smoking where prohibited, or conduct that damages the property or disturbs others. We may terminate a stay without refund and pursue costs and damages if these rules are violated.
5. Damage, Loss, and Liability
You are responsible for damage to the property or its contents caused during your stay beyond ordinary wear and tear. We may charge your payment method for repair or replacement costs. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim arising out of or relating to your stay or use of this site is limited to the amount you paid for the reservation in question.
6. Assumption of Risk
Use of pools, hot tubs, kitchens, outdoor areas, equipment, and surrounding amenities is at your own risk. You are responsible for the safety and supervision of any minors or guests in your party.
7. Intellectual Property
All content on this site, including text, images, logos, and design, is owned by or licensed to E8 Luxury Living or our service providers and is protected by intellectual property laws. You may not copy, modify, or redistribute it without our written permission.
8. Privacy
Our handling of personal information is described in our Privacy Policy. By using this site or making a booking, you acknowledge that policy.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will take effect when posted. Continued use of the site after that point constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms or your reservation, contact E8 Luxury Living in San Antonio, TX at info@e8luxuryliving.com or +1 (307) 225-9789.