This Privacy Policy describes how E8 Luxury Living (“we”, “us”, “our”) collects, uses, and shares information about guests and visitors who use our website and book stays at properties we manage. E8 Luxury Living manages Zenful Affirmations, The Ambience, and Regal Hideaway. K and L Vacation Homes manages Serene Views. Reservation communications identify the manager responsible for your stay.
1. Information We Collect
We collect contact details, booking details, payment information processed by our payment provider, required primary-guest ID verification information processed through Hospitable, the names of additional guests, apartment vehicle-registration details for parking passes, device and usage data, and communications you send us by email, phone, or any messaging feature on this site.
Exterior Ring doorbell cameras record entry-area audio and video for security. Minut devices monitor noise levels without recording audio or video. At Serene Views, exterior security cameras may also monitor driveways, entryways, and exterior yard areas. There are no cameras inside any of our properties, including the apartments and Serene Views, or in private areas.
2. How We Use Your Information
We use information to process and confirm reservations, payments, and refunds; communicate about stays and support; verify identity, prevent fraud, enforce policies; comply with legal and tax obligations; improve the website; respond to inquiries; arrange apartment parking registration; and support property security. We currently send reservation, verification, check-in, and guest-support communications, but do not send promotional emails or text messages. If we introduce email or text marketing, we will provide appropriate consent and opt-out options before beginning those communications. Providing contact details for a reservation does not by itself enroll you in marketing.
3. How We Share Your Information
We share information only as needed to operate our business: with Hospitable for bookings, guest check-in and ID verification, payment processors, website hosting and inquiry-form providers, property managers responsible for your stay, apartment community management for parking registration, security-system providers, and other vendors who help us run the site and fulfill your booking; when required by law or to protect safety; and in connection with a merger, acquisition, or sale of all or part of our business. We do not sell your personal information.
4. Cookies and Tracking
This website uses Meta Pixel and Google Ads tracking technologies, which allow Meta and Google to receive information about visits and interactions for advertising and measurement. Embedded Hospitable booking tools may also use cookies and similar technologies as part of the booking and guest-service experience. See Meta’s Privacy Policy, Google’s Privacy Policy, and Hospitable’s Privacy Policy for information about their practices. You can control cookies through your browser settings, though disabling some cookies may affect site functionality. Contact us using the details below about applicable privacy choices.
5. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and applicable law.
6. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, opt out of certain sharing or targeted advertising, and withdraw consent. To exercise these rights, contact us using the details below.
7. Children’s Privacy
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, however, and we cannot guarantee the security of any information you transmit to us.
9. Contact Us
For questions or requests about this Privacy Policy or our data practices, contact E8 Luxury Living in San Antonio, TX at info@e8luxuryliving.com or +1 (307) 225-9789.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the site or by email where appropriate.